Our service call fee of $100 applies if our technician arrives on site during the designated time window and no one is there to meet him, if cancellations are made less than 24 hours before your appointment time, if the job can't be performed due to misinformation provided upon booking or due to safety concerns. We have the right to refuse work.
 

Air Duct Cleaning:
We do not disassemble your air handling unit. If an air handling unit is extremely dirty due to overall neglect and/or lack of maintenance, further cleaning may be necessary, beyond what we are able to offer. Our cleanings will remove airborne contaminants. We do not remove any type of sludge, grime, etc, if it can not be easily cleaned with compressed air or a damp cloth. We are not held liable for any damage/disconnections caused to electrical or plumbing that are located inside of air ducts. Our tools are designed to be used around wiring and piping that has been properly installed and secured in air ducts, without risk of causing damage. We are not held liable if one of our tools becomes lodged / lost in an air duct and we are unable to retrieve it. Our tools are designed to move smoothly through air ducts and around corners without becoming stuck.

 

HRV Systems: We will do our best to clean all areas of the air handling system. Sometimes with HRVs, there are areas which are inaccessible as most of the ducts are behind drywall.
 

Dryer Vent Cleaning:
We are not responsible for any damage caused by water in the vent, rodents/birds, poor construction or lack of regular maintenance for the vent and/or the dryer. We do not move stacking washer/dryer units, units which are built in or are difficult to move out due to lack of space around the unit. We are not held liable if one of our tools becomes lodged in an air duct and we are unable to retrieve it. Our tools are designed to move smoothly through air ducts and around corners without becoming stuck. 

 

Chimney Sweep:

Our service call / chimney assessment fee of $100 applies if our technician arrives on site during the designated time window and no one is there to meet him, if cancellations are made less than 24 hours before your appointment time, if our technician arrives on site and the chimney is too hot to sweep, if he is unable to perform the work due to lack of maintenance or non-code compliant fireplaces, if the job can't be performed due to misinformation provided upon booking or due to safety concerns.

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