Chimney Sweep Service
Scope of Work and How to Prepare for Your Appointment

All work is performed by owner, Neil Ballard. 

If you have a steep roof and your chimney cap is not properly secured (requires hand cleaning), This is not a service we offer as we do not work on steep roofs. Most chimney caps can be cleaned from inside the home as long as they are properly secured. Masonry chimney caps are never secured and have to be cleaned by hand.

We do not clean European stoves (Jotul, etc.), cook stoves, boilers, heatilator fireplaces, wood furnaces, pellet stoves or oil chimneys.
 

Chimneys must be cold to be swept. We recommend not having a fire approximately 24 hours prior to your appointment. 

Chimney Sweep - Scope of Work:
Our chimney sweeps are performed from inside the home using the rotary power sweeping method. Our technician takes extra care to ensure that no mess will be made in your home. 

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Chimney Sweep Preparation:

• Please make sure the chimney is cold. We recommend not having a fire approximately 24 hours prior to your appointment. If our technician arrives during the schedule appointment time and the chimney is hot, there will be a service call fee of $75.

• Please ensure that hot embers are cleaned out of the stove/insert/fireplace at least a couple of hours prior to your appointment

• Please make sure the firebox has been cleared of wood, debris, ash, etc to prepare for the service. Any ash that is in the firebox upon arrival will be left in the firebox. Additional rates may apply if this has not been completed and adds time/difficulty to the job.

• Please make sure there is ample room for our technician to perform the sweep. 

• Chimneys which have excessive build-up or have not been regularly maintained may be subject to additional fees. 

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If you have booked a masonry fireplace chimney sweep and your chimney is older / has not recently been relined, there is a chance that your chimney may not be in good enough condition to continue to use. This is common with older chimneys. If this is the case, and Neil determines the chimney should not be used as is, we can provide a Chimney Assessment instead of a Chimney Sweep and charge our service call fee instead of the rate for a chimney sweep.

Chimneys which have excessive build-up/have not been regularly maintained, have bird nests, etc, may be subject to additional fees. If we arrive on site and determine the chimney sweep is not safe to use as is and a chimney sweep has not yet been performed, our service call fee will apply for a chimney assessment. 

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Disclaimer:

We charge a service call fee of $75 + GST for chimney sweeps if:

• Our technician arrives on site during the designated time window and no one is there to meet him.

• If cancellations are made less than 24 hours before your appointment time.

• If our technician arrives on site and the chimney is too hot to sweep.

• If our technician is unable to perform the work due to lack of maintenance or non-code compliant fireplace.

• If the job can't be performed due to misinformation provided upon booking.

• If the job can't be performed due to lack of space to work (items not moved away from the fireplace).

• If the job can't be performed due to safety concerns. 

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