​AIR DUCT CLEANING

If your air handler or air ducts are in a confined space, we will require more information and well-lit photos of the air handler and as much of the ducting as possible. This will help us to provide you with an accurate quote. 

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What is the address of the home? 

 

What is the approximate square footage (not the footprint) of the home serviced by the air handling system?

Do not include the garage or rooms which are heated by baseboard/other heat sources. If you are unsure, you can visit https://www.bcassessment.ca/ to find the approximate square footage of your home. We will often ask for photos of the air handler and exposed ductwork if your home is larger than 2500 sqft. 

Please note: As our technician works on his own, we do not work in houses larger than 4000sqft. 

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Does your home have more than one thermostat to control a single furnace / air handling system?

We do not clean zoned systems with electronic dampers.

 

Is there access to a 220v outlet? (Electric Stove or Electric Dryer)

Our equipment requires 220v power. We can plug into an electric stove or electric dryer outlet. The outlet needs to be easily reached by our technician. We will not be able to use the outlet if it is located behind a stacking washer/dryer unit or a dryer that can’t be easily pulled out. If 220v power is not available, please let us know we may have another option.

 

Is there any exposed metal ducting coming directly off the air handler unit or is all ducting enclosed in drywall? 

We need to verify there is enough exposed duct work to create adequate access points for cleaning. Photos are always helpful.

 

Is there a secondary air handling system connected to your primary furnace/air handling system? 

Sometimes there will be an HRV system or "air exchanger" which ties in directly with the primary air handler. Please let us know if this applies to you.  

 

Where is the furnace/air handler located? (Basement, crawlspace, attic, closet, under the stairs, etc.)

If your air handler and/or air ducts are in a crawl space or attic, this is not a job we can take on. If one or both are in a tight space, we will require photos to ensure adequate accessibility)

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Where does your dryer vent exit the house? 

One free easily accessible (step-ladder at most) dryer vent cleaning will be included. Additional charges may apply for vents with which are difficult to access/clean or have blockages. For dryer vents which are not easily accessible, a discount will be provided if you would like this included. 

 

DRYER VENT CLEANING 

For safety reasons, we do not work on steep roofs greater than a 7/12 pitch. If your roof is greater than a 5/12 pitch, there will be additional charges. 

Where does the dryer vent exit? (ground level accessible, second story wall, single story roof, second story roof, etc.)

Are you experiencing any issues with your dryer/vent? (blockage, water in the vent, bird nest, dryer taking longer than normal)

 

 
CHIMNEY SWEEPS

Our chimney sweeps are performed from inside the home using rotary power sweeping. We do not work on steep roofs greater than a 7/12 pitch. If your roof is greater than a 5/12 pitch, there will be additional charges. If you have a steep roof and your chimney cap requires hand cleaning, this is not a service we offer. 

We do not offer WETT inspections, installs or repairs. We do not sweep European stoves, heatilator/heatform fireplaces, non code compliant fireplaces/stoves, boilers, oil flues, wood furnaces or wood cookstoves.

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Please let us know which of the following applies:

Wood Insert (must be equipped with a metal chimney liner) 
Factory Built Fireplace (non-masonry with metal chimney)
Free-Standing Wood Stove with a straight metal chimney going into the ceiling 
Free-Standing Wood Stove with a stove pipe that must be removed for cleaning 
Masonry Fireplace (must not be a heatilator) 

Is your roof difficult to access? (greater than 6/12 pitch, metal, shake, etc.) 

Are you experiencing any issues with your chimney/fireplace?